Frequently Asked Questions
fb995 FAQ — All Your Questions Answered in One Place
From opening an account to depositing money, withdrawals, choosing games and claiming bonuses — find detailed answers to any question you have about fb995 right here.
fb995 is a safe and reliable online betting and casino platform for Bangladesh. We know that both new and experienced players have many questions — how to open an account, how quickly money is deposited via bKash or Nagad, how the welcome bonus works, or where to get support when something goes wrong. This FAQ page is here to give direct and honest answers to all those questions. More than 20 questions and answers arranged in five categories will help you find the information you need quickly.
Account and Registration 5 Questions
To open an account at fb995 you need an active mobile number and a valid email address. You will need to provide your name, date of birth and a password in the registration form. The platform is for people aged 21 and above only, so age verification is mandatory. Once registration is complete you can log in and start playing.
No. Under fb995 rules only one account per person is allowed. If multiple accounts belonging to the same person are found, they may be cancelled and any deposited funds and bonuses may be forfeited. Always keep your account details accurate and up to date.
Select the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you still have trouble, contact fb995's 24/7 live chat support — the team will help you in Bengali.
Account verification keeps your account secure and protects it from unauthorized access. A copy of your national ID card or passport is generally required for verification. Once the correct documents are submitted, the verification process is usually completed quickly. Let the support team know if you need it done faster.
First make sure your browser cache is clear and your internet connection is working. Check that you have entered your username or number and password correctly. If the problem continues, reset your password from the fb995 Login page or contact our 24/7 live chat.
Deposits and Withdrawals 5 Questions
bKash payments are usually processed instantly and the balance is added to your fb995 account within a few minutes. The minimum deposit amount is ৳500. You can pay via the bKash app or by dialing *247#. If for any reason the balance is not added, contact live chat with your transaction ID.
Yes. fb995 supports both Nagad and Rocket. You can also deposit via bank transfer. The minimum deposit is ৳500 for all methods. Mobile banking payments are generally the fastest option, while bank transfers may take a little longer.
The minimum withdrawal amount from fb995 is ৳800. Approved withdrawal requests are usually processed within 5 to 30 minutes. Instant transfers to bKash, Nagad and Rocket are the fastest option. Having a verified account makes the process even smoother.
fb995 does not charge any extra fees of its own on deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges depending on the policies of your mobile banking provider. Your bank may also charge fees on bank transfers.
If a withdrawal is stuck, first confirm that your account is fully verified and that the wagering requirement on any bonus has been met. If the problem persists, contact fb995 live chat or email with your transaction ID or reference number. The support team will resolve it quickly.
Games and How to Play 5 Questions
Go to the cricket section at fb995 for BPL, T20 or international cricket betting. Select your preferred match from the match list, choose the bet type (match winner, total runs, top batsman, etc.) and enter the amount. Read the odds and terms carefully before confirming your bet. You can also place bets on ongoing matches using the live betting option.
RTP (Return to Player) is a theoretical figure showing how much a game returns on average for every ৳100 wagered over the long term. fb995 only offers games from recognized and trusted providers such as PG Soft, Pragmatic Play, JILI and Spribe, all of whose games run on a certified RNG (Random Number Generator) — meaning every result is completely random and fair.
Yes, fb995 is fully mobile-optimized. You can play directly in the browser on any Android or iOS device with no separate app download needed. Live casino games, slots and sports betting all run smoothly on smartphones. Use a stable internet connection (4G/5G or Wi-Fi) for the best experience.
Aviator is a popular crash game from Spribe. A plane flies across the screen while a multiplier increases. You need to cash out before the plane "crashes". If you stop at the right time, you win your bet multiplied by the multiplier. The game is entirely RNG-based. Try the free demo mode before playing for the first time.
If you get disconnected mid-game, the session is saved on the game server. When you reconnect, the game continues from where it left off. The results and winnings from any completed rounds are automatically added to your balance. If you notice any discrepancy, let the support team know the session time and game name.
Bonuses and Promotions 5 Questions
New members at fb995 receive a 100% bonus on their first deposit, up to ৳10,000. For example: deposit ৳1,000 and you get ৳1,000 as a bonus — your total balance will be ৳2,000. To claim the bonus, complete account registration and your first deposit. The bonus will be added automatically.
A wagering requirement is the condition that determines how many times bonus funds must be bet before they can be withdrawn. The wagering requirement for the welcome bonus at fb995 is 10x (ten times). That means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing. You can track your progress in the account dashboard.
fb995 has three VIP levels: Bronze (weekly cashback up to 0.5%), Silver (weekly cashback up to 1.0%) and Gold (weekly cashback up to 1.5%). Levels go up through regular play. Higher levels get faster withdrawals and special offers.
Bonus balance can be used in most games, but some games or bet types may count differently toward meeting wagering requirements. The terms and conditions for each bonus are detailed on the offer page or on fb995's Terms & Conditions page. If in doubt, ask in live chat.
Cashback gives you back a portion of your net losses over a set period. At fb995, cashback is calculated on a weekly basis under the VIP program and is added to your account automatically. The cashback amount varies by VIP level. Cashback is generally withdrawable directly or subject to low wagering requirements.
Security & Responsible Gaming 5 Questions
Yes. fb995 uses SSL (Secure Socket Layer) encryption technology, which keeps your personal and financial information fully protected. Your information is not sold or transferred to third parties. Learn more on our Privacy Policy page.
Yes, completely. fb995 is strictly for those aged 21 and above only. Age is verified at account registration and an identity document may be requested during verification. Accounts belonging to minors are closed immediately.
Online betting is for entertainment — not as a solution to financial problems. If you feel your playing habits are getting out of control, visit fb995's Responsible Gaming page. There you will find deposit limits, self-exclusion, and break options. Our support team will assist you with understanding and care.
You can go to account settings to set your own deposit limit or suspend your account for a set period. For long-term self-exclusion, let fb995 support know via live chat or email. Action will be taken quickly after your request is received. More details are on the Responsible Gaming page.
fb995's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Live chat can be started from any page on the website. To contact by email, write to [email protected]. Fast and friendly help is available for all kinds of issues.
Still have questions? Get in touch with support
Our Bengali-speaking support team is ready to serve you around the clock. Get instant answers in live chat or send detailed questions by email.
Live Chat
24/7 support in Bengali
Email
[email protected]